Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the Fidget Factory FAQ page. Here you will find answers to some of the most common questions about our products, ordering process, and policies. If you have any other questions, feel free to contact us.

1. What types of products do you offer?

We specialize in 3D printed toys and fidgets, including a variety of unique designs like dinosaurs, animals, and mythical creatures. We also offer custom orders.

2. How do I place an order?

To place an order, simply browse our product selection, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

3. Do you accept custom orders?

Yes, we do! If you have a specific design in mind, please contact us with your requirements, and we will work with you to create a custom 3D printed toy or fidget.

4. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payment.

5. How long does it take to receive my order?

Orders typically ship within 5-7 business days. Delivery times may vary based on your location and the shipping method chosen at checkout.

6. Do you ship internationally?

Currently we only offer Isle of Man and UK delivery. Shipping costs and delivery times will vary based on your location.

7. What is your return policy?

All sales are final. We do not offer refunds or exchanges. However, if you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will arrange a replacement.

8. How do I care for my 3D printed toy?

Our 3D printed toys are durable, but we recommend handling them with care. Avoid exposing them to extreme temperatures or harsh chemicals to ensure they last a long time.

9. Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email so you can monitor the delivery status.

10. How can I contact customer service?

You can reach our customer service team by emailing Enquiries@fidgetfactory.im. We are happy to assist you with any questions or concerns.

11. Where are your products made?

All of our products are proudly designed and manufactured on the Isle of Man using high-quality materials and advanced 3D printing technology.

12. Do you offer bulk orders or wholesale pricing?

Yes, we do offer bulk orders and wholesale pricing. Please contact us for more information and to discuss your specific needs.

13. Are your products safe for children?

Yes, our products are designed with safety in mind. However, they are not suitable for children under 3 years old due to small parts that could pose a choking hazard.

14. Can I change or cancel my order?

Once an order has been placed and processed, we cannot change or cancel it. Please review your order carefully before completing the purchase.

15. What materials are used in your 3D printed toys?

We use high-quality, non-toxic PLA filament for our 3D printed toys, ensuring they are safe and durable.

16. How do I stay updated on new products and promotions?

Follow us on social media and subscribe to our newsletter to stay informed about new products, special offers, and events.

17. What should I do if I have a problem with my order?

If you encounter any issues with your order, please contact our customer service team as soon as possible, and we will do our best to resolve the problem.

18. Do you offer gift cards?

Yes, we offer gift cards in various denominations. They make a perfect gift for friends and family who love creative and fun toys. Send us an email if you are interested: Enquiries@fidgetfactory.im

19. How do I leave a review for a product?

We appreciate your feedback! You can leave a review on the product page under the “Reviews” section.

20. Can I request a specific color for my 3D printed toy?

Yes, you can specify your color preferences for custom orders. For standard products, available colors will be listed on the product page.

If you have any further questions, please do not hesitate to contact us. Thank you for choosing Fidget Factory!